AI Agent Active — 24/7

AI Support Agent
answers calls & chats 24/7

Omnichannel AI assistant for BlackDigital Electronics. Instant responses via text chat or live voice call — powered by Gemini, Vapi & Deepgram.

Text Chat

Ask about products, order status, returns — get instant AI-powered answers in the chat widget.

<2s response10 msg / session

Voice Call

Call our AI agent for a live voice conversation. No menus, no hold — just natural dialogue.

Call AI Agent
Vapi + Deepgram STT/TTS
Transcribed & logged

How It Works

01

Customer Reaches Out

Via text chat widget or phone call to the dedicated number.

02

AI Processes Query

Gemini Flash analyzes the query against the knowledge base and generates a response in <2 seconds.

03

Logged to Dashboard

Every interaction is recorded with source, question, AI response, and resolution status.

Tech Stack

Gemini Flash

LLM

Vapi

Voice AI

Deepgram

STT / TTS

Twilio

Telephony